Solutions


How does Barzahlen work?

Barzahlen is child's play. Simply order, print the payment slip and pay at a local retail partner. The order will be delivered to your home in the shortest time possible.  You can find a description of the entire payment process under The way it works

Where can I pay my online purchase?

You can pay the payment slip from Barzahlen comfortably at one of our many retail partners. You can find an overview of our retail partners and the store closest to you under Store finder

How many days until the payment slip is invalid?

The validity can differ between online shops. As a general rule, the order will be reserved for you for a period of 14 days. You will always be able to find the exact expiration date on your payment slip.

At which online shops can I pay with Barzahlen?

Barzahlen is cooperating with some of the biggest and most popular online shops in Germany. You can find an overview of these online shops under Shopping world.

Am I allowed to pay my payment slip with credit/debit card?

At dm and Budni, you can pay your payment slip with cash only. The reception points of REWE, PENNY, mobilcom-debitel and UGDE allow the payment with credit/debit cards and cash.

Is there an age restriction when using Barzahlen?

No, there isn’t any age restriction. You can use the service of Barzahlen independent of your age. That’s why you can shop online even underage and with no need of a credit card. Within the legal framework of § 110 BGB, the so called “pocket money paragraph”, adolescents may shop online and pay with their pocket money.

Can I use Barzahlen without a printer?

You do not need a printer to pay with Barzahlen. Instead, you can load the payment slip as a PDF on your smartphone or we send you a SMS with the number of the barcode directly on your phone. The number just needs to be shown at the cash desk at one of our retail partner stores.

Ordering information


When will I receive my order?

As soon as you have paid your payment slip at a retail partner a payment confirmation is sent to the online shop. The online ship is able to immediatly ship your order. Please note that Barzahlen is only the payment provider. Detailed shipping information should be provided by the online shop.

How do I return a bought product?

If you ever need to return a bought product, it must be sent, as usual, to the return address of the online shop. As soon as the merchant receives the returned product, an email with the refund slip is sent out to you. This refund slip allows you to be refunded the amount due at any of the retail partners. Please note that the "dm-drogerie markt" only refunds up to an amount of €300. Alternatively you have the possibility to send your bank account details via a secured online document to Barzahlen. The refundable amount will then be transferred to your bank account.

If I return the order, where can I get my money back?

In general, you can get the refund in any of our Barzahlen partner stores - independent of the store you have paid the payment slip. Please consider, that refunds at Penny, dm-drogeriemarkt and Bundi are only possible up to an amount of 300 €. In the stores of real,-, Telekom, mobilcom-debitel and UGDE (including Ludwig, Eckert, Barbarino, Adam’s and ON!Express), a refund over 300 € is possible.

I accidently ordered more than once, what shall I do?

If you ordered more than once by accident, please contact the appropriate online shop. The shop can cancel your order and hence the payment slip.

Do I have any buyer-protection with Barzahlen?

Barzahlen offers an extensive buyer-protection. You may find more information here.

Problems with your order


My payment slip expired

If your payment slip expired, you have to order the product once again at the online shop. After the payment slip expired, the online shop can no longer reserve the product for you and we cannot extend the duration of your payment slip.

I have chosen Barzahlen, but didn’t receive any e-mail or SMS

Over our contact form , you can send us a message with the information, that you didn’t receive any e-mail or SMS. Please insert the same e-mailaddress you used for your order, so we can relate the process. One of our colleagues will take care of the case and will send you your payment slip as soon as possible.

I accidently deleted an e-mail or SMS

Over our contact form you can easily request a new payment slip. Please insert the same e-mail address you used for your order, so we can relate the process. One of our colleagues will take care of the case and will send you your payment slip as soon as possible.

I would like to change my e-mail address or telephone number

If you inserted the wrong e-mail address or telephone number, please contact our customer service at +49 30 346 46 16 06 or write us a message

How can I check, if the e-mail I received really is from Barzahlen?

The e-mail includes hyperlinks, which all guide you to www.barzahlen.de. Please make sure, the domain is barzahlen.de. Also a PDF document is attached to the e-mail, including either your payment slip or the payout form. The e-mail subject contains the online shop where you bought the product, as well as the price, which is indicated in the e-mail and the PDF. The same counts for the refund. The e-mail will be sent by no-reply@barzahlen.de

Advantages of Barzahlen


What kind of advantages does Barzahlen offer me? 

With Barzahlen you are able to pay your online purchases 100% securely at a local retail partner. You neither need a credit card, nor online banking, and you don't need to disclose any confidential details. You don't need to worry about hacker attacks, data abuse, fraud or phishing.

Do I need to register for Barzahlen?

There is no need to register, remember countless passwords or to endure credit ratings by third-party providers. Moreover, you are not facing any additional costs for this service.

Contrasting the traditional advanced payment, the online shop is able to immediately ship your order after receiving the payment confirmation from Barzahlen. You no longer need to wait the customary 2 bank working days for your transaction to be cleared.

You pay the exact amount due for your order. Other secure payment methods, such as prepaid cards, often leave you with remainder amounts which are difficult to use for further shopping.

Will any personal data be stored?

With Barzahlen no data will be stored at all. You don’t need a credit card nor do you need online banking, you don’t even have to register at any point. No solvency check by the Schufa is needed. This way we make sure, that your data is save from hacker attacks, data abuse, deception or phishing.

Do I need a credit card?

Barzahlen works without credit card. You don’t need online banking, registration or a solvency check by the Schufa. You simply pay in cash.

Does Barzahlen cost anything?

Barzahlen is free for you. With Barzahlen you don’t have any hidden costs and no overdraft fee.

About the company


Who is behind Barzahlen?

Barzahlen was developed by the Cash Payment Solutions GmbH.  The Cash Payment Solutions GmbH was founded the beginning of 2011 in the heart of Berlin. The management team consists of Achim Bönsch and Sebastian Seifert.

Barzahlen enables consumers to buy products and services online while paying them at a local retail partner. Barzahlen has made it its business to offer every customer a secure and easy online payment method that is independent of the online disclosure of financial details.